Author Archives: Smile Essential

Meet our friendly receptionist Adele

Adele has worked at Smile essential for several years now. Adele is one of our most crucial team members for ensuring your time at the practice runs as smoothly as possibly.

The reason I write this post is to share the story of how focused we try to remain on providing good customer service in an era where it sadly seems now that customer service is bottom of the list. We all have our rather unfortunate tales of bad customer experiences and we aim to never feature in them.

A few days ago now we had a very pleasant lady call us accidentally intending to find a dentist that was based closer to her home. After Adele spoke to her and assured her that there was no need to apologise and if she ever required our services then to feel free to give us a call. After half an hour the Lady called back and asked to join our practice after several calls to other dentists she said she was prepared to come out of her way to see us. The reason-

Our great customer service

This is something we strive for throughout your time with us from the patient lounge, to the surgery, to maintaining good communication from explaining any treatment you may require to just helping you get in at a time that best suits.

We wont stop looking to improve either. Some of you may be aware that we recently ran a survey and discovered that more of you would like us to have local papers as well as our variety of magazines. This is being worked on at present and should be with you within a couple of weeks.

If you have any suggestions how we could get even better or would like to join our practice and experience our service for yourselve then give Adele a call on 0116 2891317 or drop us an email info@smileessential.co.uk

Lion hearted Dentists

Relaxing with my morning coffee and I came about this article in the Mail online. I always enjoy seeeing different side’s of Dentisry. The side the Mail reports on in this article was the Dental Treatment of Lions. The Lion named Tyson lives over in the Santa Fe Zoo in the States the story doesn’t say what’s wrong with Tyson but I am sure he will make a full recovery.

http://www.dailymail.co.uk/news/article-2038515/Lionhearted-dentists-perform-work-tranquilised-big-cat-Santa-Fe-Zoo.html

Fortunately here at Smile Essential we tend not to treat so many lions as we like our patients a little less ferocious. But sometimes we understand that it may take a lions amount of courage to pick up the phone and gives us a call especially if you are nervous or feel embarassed thats why we are more then happy to receive email or website enquiries, after all sometimes we all need that extra helping hand even Tyson.

Email Adele- info@smileessential.co.uk

What should you know about gum disease?

Gum disease is a bacterial infection that destroys the attachment fibres and supporting bone that hold your teeth in your mouth. Left untreated this disease can lead to tooth loss. The first signs of gum disease are reddened, swollen or bleeding gums caused by the build up of plaque and known as ‘gingivitis’. This can be easily prevented by good oral hygiene at home and with the assistance of your dental hygienist.

Are you at risk?

Some people are genetically predisposed to gum disease so it’s a good idea to check if either of your parents lost teeth as a result of gum disease.

Smoking can hide the signs of gum disease as well as reduce the positive effects of any treatment. Not to mention all the other harmful effects not related to your gums!

Stress has been shown to reduce resistance to gum disease meaning people can be susceptible at different times in their lives depending on their lifestyle.

However, regardless of your susceptibility, you and your dentist can keep gum disease in check with good oral hygiene at home combined with regular check ups and the appropriate treatment where necessary.

To book a consultation give one of our friendly team a call on 0116 2891317 or alternatively email info@smileessential.co.uk

Bad breath? Time for a coffee break

How coffee could cure bad breath

Compounds found in coffee beans prevent the release of bacteria responsible for halitosis, according to a study carried out by Tel Aviv University. Reports from the Daily Mail and Daily Expressnote the work of Professor Mel Rosenberg, who has spent two decades studying the diagnosis and treatment of halitosis, and who is the inventor of the Dentyl range of products. He claims that while coffee has always carried a reputation for causing bad breath, tests involving the addition of black coffee to bacteria-laden saliva resulted in a reduction of odour causing gases by up to 90 per cent.

http://www.express.co.uk/posts/view/110048/Coffee-cures-bad-breath-

http://www.dailymail.co.uk/health/article-1195537/How-cup-coffee-keeps-breath-smelling-sweet.html

Whilst intriguing (I thought coffee actually caused bad breath!) the most important way to maintain nice fresh breath is to visit your dentist regularly for a checkups/hygeine and follow a good at home cleaning routine.

If your worried or concerned about your dental care why not book in for a check up or a free consultation with a member of the team, who can discuss your concerns.

You can drop us a call on 0116 2891317 or email us at info@smileessential.co.uk